SHOPPING

HOW DOES MILANO MALPENSA BOUTIQUE WORK?

Milano Malpensa Boutique is the portal for luxury brands in Milan Malpensa Airport. You can browse through all the items available and choose the ones you would like to book for your departure. It's simple: enter your flight details (destination and departure date) and add all the items you want to your shopping cart. Product prices and availability vary depending on the time and destination of your trip. Completing your reservation will not require you to make any payment: the reservation is non-binding and does not require you to enter your credit card information. You will only pay in-store on the day of departure if you come by to pick up the products.

WHY DO I FIND SO MANY PRODUCTS UNAVAILABLE?

Whether or not a particular product is available may depend on two factors: your destination and the time of your online reservation relative to your flight departure time. In the first case, some products are not available for all destinations: it depends on where you are going and whether your destination is in the Schengen or Extra Schengen Area. In the second case, if, for example, your flight is in a few hours, the product may not be bookable because the store would not have time to prepare the order.

WHY DO I SEE DIFFERENT PRICES?

Once you have entered your flight details, you will be able to view the prices to which you are actually entitled. The prices, in fact, vary depending on your destination: if your destination is in the Schengen Area you will display a Duty Paid price; conversely, if it is in the Extra Schenghen Area you will have access to Duty Free prices, without having to request a VAT refund from the Tax Refund office. For example, if you are flying from Milan (Schengen Area) to Beijing (Extra Schengen Area) you will be able to take advantage of the Duty Free price on your luxury product. On the other hand, if you are going from Milan to Paris, you will be able to access the Duty Paid price since you will be staying within two countries belonging to the Schengen Area. In either case, wherever you are flying, you will be able to take advantage of our offers on your favorite products, thanks to the most prestigious brands in Milano Malpensa Boutique.

WHAT ARE DUTY FREE PRICES?

If you travel outside the Schengen aera you are entitled to deduct the VAT tax from the so-called 'Duty Paid' price: the Duty Free price is therefore the price you will pay in the boutique with VAT already excluded. This way you will not have to apply for a VAT refund from the TAX Refund office.

WHO CAN MAKE RESERVATIONS ON MILAN MALPENSA BOUTIQUE?

All passengers departing from or transiting through Malpensa Terminal 1 can access our offer.

CAN I BOOK AN ITEM EVEN IF MY FLIGHT LEAVES FROM MALPENSA TERMINAL 2?

No, unfortunately you must necessarily physically go to Terminal 1 to finalize the purchase and pick up the product.

DO I HAVE TO REGISTER WITH THE SITE TO BE ABLE TO BOOK SOMETHING?

To browse products and reserve them, you do not need to register: we will ask you for your flight information to find out if you are eligible for Duty Free or Duty Paid pricing, and if you want to reserve one or more items, you will also be asked for your first name, last name, email, and phone number for the purpose of processing your order.

WHY IS MY FLIGHT DATA REQUIRED?

Because by entering your flight details, the system will be able to determine the offer dedicated to you and the availability or not of certain products. In addition, knowing your schedule will enable our operators to prepare the items you have booked in time, making your experience with Milano Malpensa Boutique as good as possible.

I AM UNDERAGE, CAN I SHOP ON MILANO MALPENSA BOUTIQUE?

No, the service is restricted to users of legal age only.

CAN I RESERVE TOBACCO AND DERIVATIVES?

No, tobacco or tobacco derivatives cannot be reserved.

HOW FAR IN ADVANCE OF THE FLIGHT CAN I MAKE MY RESERVATION?

Each boutique has different booking timelines. In any case, as you enter your flight details, the system will make accessible only the products you can actually book.

HOW MANY RESERVATIONS CAN I MAKE AT THE SAME TIME?

There is no limit to the reservations you can make on our platform. Remember, however, that some types of products have a maximum limit of items that can be purchased at the airport. If you would like to know more about the quantities and types of products that can be transported, consult the Traveler's Charter

MY RESERVATION

WHERE CAN I FIND INFORMATION RELATED TO MY RESERVATION?

You will find all the information about your reservation in your e-mail box and in the 'Check Reservation' section of the site in the upper right corner.

WHAT SHOULD I DO AFTER BOOKING ONLINE?

After booking online, you will receive an email containing your reservation number, which you will need to show at the store when you pick up. We will also notify you when your reservation is ready for pickup and tell you where to go to pay and pick up your reserved items. You will n any case be able to track the progress of your reservation in the 'Check Reservation' section in the upper right hand corner. On the day of your departure go to the boutique(s) indicated to pay and pick up your purchase.

HAVE I BOOKED CORRECTLY? HOW DO I GET CONFIRMATION OF MY RESERVATION?

Check your email inbox: if your reservation was successful and you entered the correct email address, you will receive a confirmation email. You will also find your reservation information in the 'Check reservation' section on the site in the upper right corner. If you can't find a record of your reservation, please contact our customer service department via one of the ways indicated in the 'Can we help you?' section for further explanation.

WHERE SHOULD I PICK UP THE ITEMS I RESERVED?

Once at the airport go to the pick-up point(s) indicated in the email(s) you received.

CAN I CHANGE MY RESERVATION?

You can cancel your reservation at any time before your flight departs. To cancel your reservation, go to the 'Check Reservation' section on the site in the upper right hand corner or contact our customer service department via one of the methods listed in the 'Can we help you?' section at the bottom of the page. You will not be charged any cancellation fees. Once you cancel your reservation, you can if you want to make another one.

I NEED TO CHANGE THE DATES OF MY FLIGHT: WHAT SHOULD I DO?

To change your pickup date, contact our customer service department via one of the methods listed in the 'Can we help you?' section at the bottom of the page.

WHAT IF I CHANGE MY MIND?

The reservation does not obligate you in any way to complete the purchase. Should you change your mind, you can go to the 'Check Reservation' section on the site in the upper right-hand corner and proceed to cancel, or notify our customer service department in one of the ways indicated in the 'Can we help you?' section at the bottom of the page.

CAN I CANCEL MY RESERVATION?

Yes, you can cancel your reservation at any time before your flight departs. To cancel your reservation, go to the 'Check Reservation' section found on site in the upper right hand corner or contact our customer service department via one of the methods listed in the 'Can we help you?' section at the bottom of the page. You are under no obligation to complete your purchase and will not be charged any cancellation fees.

WHAT HAPPENS IF I DON'T PICK UP THE ITEMS I RESERVED?

Nothing, the reservation is cancelled without penalty. However, you can notify us that you will not be picking up your reserved items from the boutique via the 'Check Reservation' section found on the site in the upper right hand corner.

I RECEIVED A RESERVATION CANCELLATION EMAIL: HOW COME? WHAT SHOULD I DO?

If you have received a cancellation email, unfortunately the item you wanted is no longer available. However, the Milan Malpensa Boutique catalog is always available to you and we are sure you will find something else you like.

CAN I RETURN MY ITEMS AFTER COLLECTION?

You will not be able to make a return through the Milano Malpensa Boutique platform, however you can contact the boutique you purchased your items from directly to check with them about the possibility of returning them.

CAN I CHANGE MY PURCHASE IN THE STORE?

You will not be able to exchange items within the Milano Malpensa Boutique platform after you have purchased and picked them up from the boutique. However, you will be able to contact the boutique from which you purchased your items directly to check with them about the possibility of exchanging them.

PURCHASE AND PRICES

WHAT PAYMENT METHODS ARE SUPPORTED BY THE BOUTIQUES?

Final payment methods change from boutique to boutique. All major reloadable credit/debit cards belonging to Visa, Visa Electron, American Express or MasterCard in addition to Samsung Pay, Google Pay and Apple Pay are accepted. Please contact our customer service department via one of the methods listed in the 'Can we help you?' section for more information.

TO THE PRICE SEEN ON THE SITE, SHOULD I ADD TAX OR ANYTHING ELSE?

No, the price you display is the price you will pay at the airport at the time of purchase; there will be no additional fees to pay. However, in rare cases the price may vary if from the time of your reservation to the time of pickup the boutique's price list has changed. Price changes are not the fault of Milan Malpensa Boutique.

CAN PRICES VARY FROM THE TIME OF MY RESERVATION TO THE TIME OF PICKUP?

Prices may be subject to change independent of Milan Malpensa Boutique.

CAN I DELEGATE A THIRD PERSON TO PICK UP MY RESERVATION?

No, the purchase you will make in the boutique is tied to the possession of your boarding pass and is strictly personal.