HOW DOES MILANO MALPENSA BOUTIQUE WORK?
Milano Malpensa Boutique is the portal for luxury brands in Milan Malpensa Airport. You can browse through all the items available and choose the ones you would like to book for your departure. It's simple: enter your flight details (destination and departure date) and add all the items you want to your shopping cart. Product prices and availability vary depending on the time and destination of your trip. Completing your reservation will not require you to make any payment: the reservation is non-binding and does not require you to enter your credit card information. You will only pay in-store on the day of departure if you come by to pick up the products.
WHY DO I FIND SO MANY PRODUCTS UNAVAILABLE?
Whether or not a particular product is available may depend on two factors: your destination and the time of your online reservation relative to your flight departure time. In the first case, some products are not available for all destinations: it depends on where you are going and whether your destination is in the Schengen or Extra Schengen Area. In the second case, if, for example, your flight is in a few hours, the product may not be bookable because the store would not have time to prepare the order.
WHY DO I SEE DIFFERENT PRICES?
Once you have entered your flight details, you will be able to view the prices to which you are actually entitled. The prices, in fact, vary depending on your destination: if your destination is in the Schengen Area you will display a Duty Paid price; conversely, if it is in the Extra Schenghen Area you will have access to Duty Free prices, without having to request a VAT refund from the Tax Refund office. For example, if you are flying from Milan (Schengen Area) to Beijing (Extra Schengen Area) you will be able to take advantage of the Duty Free price on your luxury product. On the other hand, if you are going from Milan to Paris, you will be able to access the Duty Paid price since you will be staying within two countries belonging to the Schengen Area. In either case, wherever you are flying, you will be able to take advantage of our offers on your favorite products, thanks to the most prestigious brands in Milano Malpensa Boutique.
WHAT ARE DUTY FREE PRICES?
If you travel outside the Schengen aera you are entitled to deduct the VAT tax from the so-called 'Duty Paid' price: the Duty Free price is therefore the price you will pay in the boutique with VAT already excluded. This way you will not have to apply for a VAT refund from the TAX Refund office.
WHO CAN MAKE RESERVATIONS ON MILAN MALPENSA BOUTIQUE?
All passengers departing from or transiting through Malpensa Terminal 1 can access our offer.
CAN I BOOK AN ITEM EVEN IF MY FLIGHT LEAVES FROM MALPENSA TERMINAL 2?
No, unfortunately you must necessarily physically go to Terminal 1 to finalize the purchase and pick up the product.
DO I HAVE TO REGISTER WITH THE SITE TO BE ABLE TO BOOK SOMETHING?
To browse products and reserve them, you do not need to register: we will ask you for your flight information to find out if you are eligible for Duty Free or Duty Paid pricing, and if you want to reserve one or more items, you will also be asked for your first name, last name, email, and phone number for the purpose of processing your order.
WHY IS MY FLIGHT DATA REQUIRED?
Because by entering your flight details, the system will be able to determine the offer dedicated to you and the availability or not of certain products. In addition, knowing your schedule will enable our operators to prepare the items you have booked in time, making your experience with Milano Malpensa Boutique as good as possible.
I AM UNDERAGE, CAN I SHOP ON MILANO MALPENSA BOUTIQUE?
No, the service is restricted to users of legal age only.
CAN I RESERVE TOBACCO AND DERIVATIVES?
No, tobacco or tobacco derivatives cannot be reserved.
HOW FAR IN ADVANCE OF THE FLIGHT CAN I MAKE MY RESERVATION?
Each boutique has different booking timelines. In any case, as you enter your flight details, the system will make accessible only the products you can actually book.
HOW MANY RESERVATIONS CAN I MAKE AT THE SAME TIME?
There is no limit to the reservations you can make on our platform. Remember, however, that some types of products have a maximum limit of items that can be purchased at the airport. If you would like to know more about the quantities and types of products that can be transported, consult the Traveler's Charter